Privacy Policy
Privacy Policy
The esquiveljewelery.com website and any other means of collecting personal data are controlled by Sofia O'Neill Mendes Esquivel Fernandes, NIF:246417935, referred to as "I", “we”, “us”, “our” or "esquivel. brand" throughout this Privacy Policy.
You may contact us with any privacy questions or concerns regarding personal information you have given us and request correction, if needed.
esquivel. brand is committed to safeguard your privacy online. We will only collect, store and use your personal information for specific purposes. We will only use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the EU General Data Protection Regulation (GDPR) and other applicable laws. In this Privacy Policy, we explain how and when we collect, use, and share information when you purchase an item from us, contact us, or use our services through esquiveljewellery.com or related websites.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Stripe or any third party services you access through our website.
Collected Information and Cookies
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, phone contact, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.
When a customer makes a purchase at www.esquiveljewellery.com we ask for information such as your name, e-mail address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognise you as a customer, pass on the correct details with your order, ensure that you are happy with the service you receive. We keep a record of any purchase you make. This means we can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
Moreover, to give you the best costumer experience, we keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had with our website or order.
Your rights
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information. If you wish to revise the information you have provided to us, or think that what we currently have on record is incorrect, you may update the information by emailing: info@esquiveljewellery.com
How we use provided information - Data Retention
We rely on a number of legal bases to collect, use, and share your information, as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
The personal data relating to your interaction with our website (transactions, site visits, app usage) is processed by us to enable us to improve your experience with https://www.esquiveljewellery.com/. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you the best experience on our site and to provide you with marketing.
We keep your personal information in our records only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage with some trusted third parties to perform functions and provide services to our shop, such as delivery companies( CTT Portugal for national shipping and UPS for International Shipping). We will share your personal information with these third parties, but only to the extent necessary to perform these services. We do not disclose your personal information to third parties for marketing purposes.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
If you have any questions or concerns, you may contact us at info@esquiveljewellery.com